PatientCompanion

NoraCare for senior living

Capture the care you’re already providing.


NoraCare turns everyday staff activity into shared knowledge, documented service delivery, and timely care plan follow up, helping communities protect margin without adding another complicated workflow.

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NoraCare

Shared community line

Mrs. Palmer needed help getting dressed again this morning.
Logged. That’s the 6th dressing assistance occurrence reported in the last 10 days.
Can you flag it for Lisa to review?
Done. I created a care plan review follow up and included the recent assistance history.

Potential service creep detected

Mrs. Palmer

  • Dressing assistance6 occurrences
  • Dining escorts4 occurrences
  • PeriodLast 10 days
POA follow upOpen

When care isn’t captured, margin leaks quietly.

Communities may already be providing services that are recurring, labor intensive, not consistently documented, and not reflected in a current service plan. Those patterns are easy for staff to see, and easy for management to miss.

The work is already happening. NoraCare makes it visible.

Capture potentially unrecognized services

Identify recurring patterns of additional care, including dressing, mobility, dining escorts, and other ADL support, before they stay informal.

Reduce coordination time

Staff spend less time searching chats, asking coworkers, and chasing updates across shifts.

Improve care plan follow through

Turn observations into structured manager review and POA/family follow up that stays visible until there is an outcome.

NoraCare can help identify patterns of additional service delivery that may warrant a care plan and pricing review. Staff make the final care plan and billing decisions.

An illustrative look at the opportunity.

Use clearly labeled assumptions to estimate the combined value of under captured services and staff coordination time. These figures are not performance claims.

Illustrative assumptions

Illustrative monthly opportunity

$10,832

Service capture

$10,000

Coordination time

$832

Annualized

$129,984

This calculator is illustrative only. Actual financial impact depends on the community’s pricing model, care plan process, staffing model, resident needs, and local requirements.

Four capabilities. One operational loop.

NoraCare is an operations and service capture platform, not another complicated workflow for the floor.

AI staff knowledge sharing

One shared text interface for questions, updates, requests, operational history, and follow up, so the whole team is as knowledgeable as the most experienced staff member.

NFC shift context

Tap in and out. Connect the employee’s shift with location, handoffs, outstanding work, and an optional shift summary.

Service creep detection

Recognize repeated reports of additional care and surface them for human review. NoraCare does not change a care plan or billing on its own.

POA + care plan follow up

Create, assign, and track the next action until it is resolved, from first contact through care plan review.

Who is working, where they are, and what they need.

A nurse arrives on the East Wing, taps their phone against an NFC tag, and the shift is connected to location and outstanding work, not just attendance.

At clock out, NoraCare can prompt a handoff, unresolved tasks, outstanding resident issues, and notes for the next shift.

Staff member tapping a phone against an NFC tag at a retirement community entrance

Shift context

Maria, clocked in, East Wing, 7:01 AM

3 follow ups are still open from overnight. Want the summary?

How it looks for one resident.

Monday

Helped Mrs. Palmer get dressed this morning.

Wednesday

Another dressing assist.

Friday

Another dressing assist.

Following week

6 dressing assistance events in 10 days.

Current plan vs. recent activity

Mrs. Palmer

Review recommended

Recent assistance, last 14 days

Dressing6
Dining escort4
Shower assistance3
Review service historyCreate follow up

Care plan follow up

Mrs. Palmer

Reason
Increased ADL assistance
Assigned
Lisa, Director of Care
Due
Tomorrow
Status
POA contact pending

Contact Mrs. Palmer’s POA regarding increased ADL assistance.

Review → contact POA → reassess care plan → document outcome. The item stays visible until there is a result.

Not contactedContactedAwaiting responseMeeting scheduledCare plan reviewedCare plan updatedNo change required
Senior living staff reviewing updates together at a nursing station

Make the whole team as knowledgeable as your most experienced staff member.

Don’t let operational knowledge disappear into texts, group chats, verbal handoffs, or someone’s memory.

  • “Did someone follow up with Mrs. Palmer’s daughter?”
  • “Who is the elevator vendor?”
  • “Did maintenance fix room 214?”
  • “What’s still open from overnight?”

NoraCare can answer from community specific information, record updates, connect new information with prior events, create tasks, and surface unresolved work.

Capture what happens between your systems.

NoraCare sits alongside the tools your community already uses and captures the operational information that tends to fall between them. It is designed to work alongside your existing stack, not replace it.

PointClickCareTELSPayroll / timekeepingSchedulingEmailSMSTeamsMaintenance softwareResident management systems

Names above describe common tools in senior living. Inquire for more information.

A senior living community corridor with staff using a smartphone

AI supports staff. People make the decisions.

NoraCare does not automatically change a resident’s care plan or billing. It helps detect patterns, summarize what was reported, flag items for review, assign follow up, and track the loop until leadership records an outcome. Staff review service creep flags, approve care plan changes, and communicate with POAs and families.

See what operational work is disappearing between your systems.

We’re working with senior living communities to test NoraCare with frontline staff and measure service capture, coordination time, and care plan follow through.